Terms of Service

Welcome to SynchSoft Technologies ("SynchSoft," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing our website, engaging our services, or providing us with your contact information, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

SynchSoft provides software development, design, AI solutions, and digital marketing services. The specific scope, deliverables, and terms of each project are defined in separate service agreements or statements of work executed between SynchSoft and the client.

3. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information required for the project
• Respond to requests for feedback and approvals in a timely manner
• Ensure you have the rights to any content or materials you provide
• Make payments according to the agreed-upon schedule
• Not use our services for any illegal or unauthorized purpose
• Comply with all applicable laws and regulations

4. Intellectual Property

Client Materials

You retain all rights to materials, content, and intellectual property you provide to us. You grant us a limited, non-exclusive license to use these materials solely for the purpose of providing our services.

Deliverables

Upon full payment, you will own the final deliverables as specified in the service agreement. We retain the right to use general knowledge, skills, techniques, and methodologies developed during the project.

Pre-existing Materials

We retain ownership of any pre-existing tools, frameworks, libraries, or materials that we incorporate into deliverables. You are granted a perpetual, non-exclusive, royalty-free license to use such materials as part of the deliverables.

5. Communications and Marketing Consent

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at hello@synchsoft.com. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account or services.

6. Payment Terms

• Payment terms are specified in individual service agreements
• Invoices are due within 15 days unless otherwise agreed in writing
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law
• We reserve the right to suspend work on overdue accounts
• All fees are non-refundable unless otherwise stated in the service agreement
• Clients are responsible for applicable taxes

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the engagement. This obligation survives the termination of our business relationship. Confidential information does not include information that is publicly available, independently developed, or rightfully received from third parties.

8. Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with applicable data protection laws, including GDPR, APPI, and Australian Privacy Principles. Key points:

• We do not sell your personal data to third parties
• We may use your information for targeted advertising on third-party platforms
• We may share data with affiliates and service providers as described in our Privacy Policy
• You have rights regarding your personal data as outlined in our Privacy Policy

9. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. However, except as expressly stated in these Terms or a service agreement:

• Services are provided "as is" without warranty of any kind, express or implied
• We do not guarantee specific results, outcomes, or return on investment
• We are not responsible for third-party services, APIs, or platforms
• We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement

10. Limitation of Liability

To the maximum extent permitted by applicable law, SynchSoft's total liability for any claims arising from our services shall be limited to the amounts paid by you for the specific service giving rise to the claim during the twelve (12) months preceding the claim. In no event shall SynchSoft be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

11. Indemnification

You agree to indemnify, defend, and hold harmless SynchSoft, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your breach of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Content or materials you provide to us
• Your violation of any applicable laws or regulations

12. Termination

Either party may terminate the engagement with 30 days written notice, unless otherwise specified in a service agreement. Upon termination:

• You will pay for all services rendered through the termination date
• We will deliver all completed work product for which payment has been received
• Both parties will return or destroy confidential information upon request
• Provisions that by their nature should survive termination shall remain in effect

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, pandemic, fire, flood, or acts of God.

14. Dispute Resolution

Any disputes arising from these Terms shall first be resolved through good-faith negotiation. If negotiation fails within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act. The arbitration shall be conducted in English in Lucknow, India, unless otherwise agreed by the parties.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. For users in the European Union, nothing in these Terms affects your rights under applicable EU consumer protection laws. For users in Australia, nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under Australian Consumer Law.

16. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you should discontinue use of our services.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SynchSoft.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and SynchSoft regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

20. Contact Information

For questions about these Terms or our services, please contact us:

• Email: hello@synchsoft.com
• Address: SynchSoft Technologies, Lucknow, Uttar Pradesh, India
• Phone: +91 9839339903